ROUTINE RESIDENTIAL REPAIRS & PROPERTY CARE
Maintenance Process
How do I report standard property maintenance?
All non-urgent property care requests must be submitted digitally through your personal tenancy portal. Submitting a clear, detailed request allows our team to log the issue securely, notify the owner, and coordinate fully licensed local tradespeople quickly without unnecessary delays.
Guiding you through clear maintenance tracking.
To keep our properties in pristine condition, we require all repair requests to be accompanied by a 2-Photo Log. This allows our independent tradespeople to assess, source materials, and quote accurately without charging owners diagnostic call-out fees:
• Photo 1 (The Context Shot): Take a photo from 2 to 3 metres back showing the entire appliance, fixture, or room area so trades can see the environment.
• Photo 2 (The Detail Shot): Take a sharp, close-up photo directly focusing on the specific fault, serial number, or broken part.
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What happens after a standard repair is logged?
1. Verification: We review your submission and check if any basic troubleshooting steps apply.
2. Owner Approval: The details and trade estimates are submitted to the landlord for direct approval.
3. Trade Dispatch: Once approved, our trusted, fully insured Sydney tradespeople contact you directly to book a convenient entry time.
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Is property maintenance different from hotel service?
Yes. Living in a long-term residential rental property is entirely different from staying as a guest in a hotel room. While a hotel concierge handles every minor convenience instantly, a tenancy agreement requires residents to actively look after the home and mitigate potential losses for the property owner.Â
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Before logging a standard service call, we expect tenants to perform basic checks—such as checking a tripped safety switch or cleaning an air-conditioning filter. If you try these simple steps and the issue still cannot be resolved, we will immediately step in and dispatch our professional trades.
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Residential Tenancy & Compliance FAQ
Lightbulbs & Basic Consumables
Under NSW Fair Trading guidelines, tenants are responsible for replacing lightbulbs and keeping them functional during the tenancy. If a bulb requires specialist equipment or a high ladder to reach safely, contact our team to coordinate professional trade assistance.
Smoke Alarm Responsibilities
Tenants must immediately notify our agency if a smoke alarm is faulty or chirping. While property owners are legally responsible for annual compliance checks and replacing main batteries, residents must never tamper with, disconnect, or remove a smoke alarm under any circumstances.
Reporting Damage & Delays
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Residents have a strict legal duty to report any property damage, water leaks, or maintenance faults to our team within a reasonable timeframe. Intentionally ignoring a growing issue—such as a small pipe leak that eventually warps cabinetry—can hold a tenant liable for contributing to the owner's financial losses.
Legal Urgent Repairs
The NSW Residential Tenancies Act explicitly identifies urgent repairs as serious issues that threaten safety or cause severe property damage. This includes burst water services, gas leaks, broken toilets, electrical faults, and serious roof breaches. All other general issues are handled as routine maintenance.
Property Alterations
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Tenants can install removable adhesive hooks without permission, but any permanent changes—including installing heavy picture screws, painting, or altering fixtures—require the owner's prior written consent. The property must be returned in its original condition at the end of the tenancy.
Garden & Lawns Upkeep
Unless specified otherwise in a custom lease agreement, tenants are fully responsible for basic garden maintenance, including regular lawn mowing, weeding, and watering. Property owners remain responsible for heavy structural tasks like lopping large trees or clearing main storm gutters.