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LETCO Privacy Policy & Terms Of Service

Privacy Policy

Last Updated: September 2026

LETCO (Letting & Company / LETCO Property Management / LETCO Real Estate) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected by LETCO through our website, in connection with our property management services, and through our dealings with landlords, tenants, applicants, contractors, agents, referral partners and other parties.

1. Personal Information We Collect

Depending on our dealings with you, we may collect and hold:

  • Contact information: name, address, telephone number and email address.

  • Landlord and property information: property ownership and property details, bank account details for rental payments, insurance information and related financial records.

  • Tenant and rental applicant information: identification documents, contact details, rental history, employment and income information, references, rental ledgers and information required to assess a tenancy application.

  • Property management information: lease agreements, inspection reports, maintenance records, communications, photographs and information relating to tenancy or property matters.

  • Contractor and trade information: names, contact details, business details, licences and other information required to arrange and manage services.

  • Business and referral partner information: business names, professional details and contact information.

  • Website and digital information: IP address, browser and device information, website usage information and information submitted through online forms.

 

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

2. How We Collect Personal Information

We may collect information:

  • directly from you when you contact us, complete a form, submit a tenancy application or engage our services;

  • from landlords, tenants, applicants, agents, buyers' agents, brokers, accountants, contractors and other authorised representatives;

  • from tenancy databases, referees and other relevant third parties where permitted by law;

  • through our website, online forms and property management systems; and

  • where required or permitted by law, from government agencies, insurers, tribunals or other organisations.

 

Where practical, we will collect personal information directly from the person concerned.

3. How We Use Personal Information

LETCO may use personal information to:

  • provide property and portfolio management services;

  • prepare and administer management authorities, leases and related documents;

  • assess tenancy applications and manage tenancies;

  • collect rent, manage arrears and process financial transactions;

  • arrange repairs, maintenance, inspections and other property services;

  • communicate with landlords, tenants, applicants, contractors and professional advisers;

  • comply with legal and regulatory obligations;

  • deal with insurers, government agencies, tribunals and other relevant authorities;

  • respond to enquiries and manage complaints;

  • improve our services, website and business operations; and

  • carry out other purposes reasonably necessary for our business or permitted by law.

 

We do not sell or rent personal information to third-party marketing organisations.

4. Disclosure of Personal Information

We may disclose relevant personal information where reasonably necessary to provide our services or comply with legal obligations.

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Depending on the circumstances, information may be disclosed to:

  • landlords, tenants, rental applicants and authorised representatives;

  • tradespeople, contractors and property service providers;

  • insurers and insurance brokers;

  • tenancy databases and screening providers;

  • accountants, lawyers and other professional advisers;

  • real estate agents, buyers' agents, brokers or referral partners where authorised or reasonably necessary;

  • government agencies, courts and tribunals, including NCAT;

  • financial institutions and payment service providers; and

  • technology, software, cloud storage and other service providers used by LETCO.

5. Overseas Disclosure

Some of our technology and service providers may store, process or receive personal information outside Australia.

Depending on the services we use, information may be disclosed to or handled by providers located in countries including the United States, Ireland and other countries where our service providers operate.

Where personal information is disclosed overseas, LETCO will take reasonable steps required by the Privacy Act and APP 8 to ensure the information is handled appropriately.

6. How We Hold and Protect Personal Information

LETCO takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be held electronically or in physical records and may be stored using third-party property management, cloud, email, accounting and other business systems.

Access to personal information is limited to people who reasonably require it for their work or the provision of our services.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

7. Website, Cookies and Digital Services

Our website and third-party website services may collect technical information such as IP addresses, browser type, device information and website activity.

Cookies and similar technologies may be used to operate the website, understand website usage and improve our services.

Third-party services used on our website may have their own privacy policies and may collect information in accordance with their terms.

8. Automated Decision-Making and Technology

LETCO may use software or computer programs to assist with administrative, property management, application processing or other business functions.

Where LETCO uses a computer program to make, or substantially contribute to, a decision that could reasonably be expected to significantly affect an individual's rights or interests, we will manage that use in accordance with applicable privacy laws, including the additional transparency requirements.

LETCO does not intend for automated systems to replace appropriate human oversight in significant property management decisions.

9. Access and Correction

You may request access to personal information LETCO holds about you and may request that inaccurate, incomplete or outdated information be corrected.

Requests should be made using the contact details below. We may need to verify your identity before providing access or making changes.

We will deal with requests within a reasonable period and in accordance with the Privacy Act.

10. Privacy Complaints

If you believe LETCO has mishandled your personal information or breached the Australian Privacy Principles, please contact us and provide details of your concern.

We will investigate the complaint and respond within a reasonable period.

11. Data Breaches

If LETCO becomes aware of a data breach, we will assess and respond to it in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme.

Where required by law, LETCO will notify the OAIC and affected individuals where a data breach is likely to result in serious harm.

12. Contact Us

For privacy enquiries, requests for access or correction, or privacy complaints, please contact LETCO through our usual business contact details.

LETCO – Real estate / LETCO Property Management

Email: info@letco.com.au

13. Changes to This Policy

LETCO may update this Privacy Policy from time to time to reflect changes to privacy laws, our services, technology or information-handling practices.

The current version will be published on our website with the date of the most recent update.

Terms of Service

These Terms of Service ("Terms") apply to your access to and use of the LETCO website at letco.com.au, including its pages, forms, resources and online portals.

LETCO (Real Estate / Property Management) operates as a Real estate & property management business in New South Wales.

By using this website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.

1. Website Content

The information on this website is provided for general information about LETCO, our services and property management matters.

We take reasonable care to ensure that information is accurate and current. However, information may change and LETCO does not guarantee that all website content will always be complete, accurate or current.

Nothing on this website creates a contractual relationship with LETCO unless expressly agreed in a separate written agreement.

Where you have entered into a management authority, tenancy agreement, referral agreement, subcontracting agreement or other written agreement with LETCO, that agreement will govern the relevant relationship and services.

2. Property Management and Leasing Information

Information provided on the website about rental properties, rental values, leasing, legislation, maintenance or property management is general information only.

Property conditions, rental markets, legislation and individual circumstances vary. Website information should not be relied upon as legal, financial, accounting or other professional advice.

Where appropriate, you should obtain independent professional advice.

3. Online Forms and Enquiries

Submitting an enquiry, application, referral or consultation form does not by itself create an agreement, appointment, referral arrangement or agency relationship with LETCO.

LETCO may contact you regarding the information submitted and may use it in accordance with our Privacy Policy.

You must provide information that is accurate and not knowingly misleading.

4. Partner and Referral Enquiries

LETCO may provide services or discuss potential arrangements with sales agents, real estate agencies, buyers' agents, brokers, developers, investors and other professional partners.

Submitting information through a partner or referral page does not create a partnership, referral agreement, subcontracting arrangement or agency relationship.

Any such arrangement will only take effect when the relevant parties have agreed to the applicable terms, normally in writing.

5. Tenant Portal and Maintenance Requests

Where the website provides a tenant portal, maintenance form or repair reporting facility, submitting a request is a method of notifying LETCO of the issue.

 

Submission of a request does not guarantee immediate attendance, approval of works or reimbursement of any expense.

 

Tenants should follow the maintenance, emergency repair and notification procedures applicable to their tenancy.

 

Tenants should not engage contractors or incur expenses on behalf of the landlord or LETCO unless authorised or permitted under applicable tenancy legislation.

 

Emergency situations should be reported using the emergency contact and procedures provided by LETCO or required under the relevant tenancy agreement and applicable law.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, software or services.

LETCO does not control and is not responsible for the content, availability, security or privacy practices of third-party websites or services.

 

Your use of third-party services is subject to their own terms and conditions.

7. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, documents and other material, belongs to LETCO or is used with permission.

 

You may view and use the website for personal or legitimate business purposes.

 

You must not reproduce, republish, modify, distribute or commercially exploit LETCO website content without our written permission, except where permitted by law.

8. Prohibited Use

You must not:

  • use the website for an unlawful purpose;

  • knowingly submit false, fraudulent or misleading information;

  • interfere with the operation or security of the website;

  • attempt to gain unauthorised access to LETCO systems or information;

  • introduce malicious software, code or other harmful material; or

  • use automated means to scrape, copy or collect website content without our permission.

9. Website Availability and Security

LETCO does not guarantee that the website will always be available, uninterrupted or free from errors or security vulnerabilities.

We may modify, suspend or withdraw parts of the website without notice where reasonably necessary.

We take reasonable steps to protect our website and systems but cannot guarantee that information transmitted over the internet will always be completely secure.

10. Liability

To the maximum extent permitted by law, LETCO is not responsible for loss arising from reliance on general website information, interruption of website availability, or the use of third-party websites or services.

Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law or other applicable legislation.

11. Privacy

Our collection, use, storage and disclosure of personal information is governed by our LETCO Privacy Policy.

By using the website, you acknowledge that personal information may be handled in accordance with that policy.

12. Changes to These Terms

LETCO may update these Terms from time to time to reflect changes to our services, website, technology or legal requirements.

The current version published on this website applies from the date shown at the beginning of the Terms.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute concerning these Terms is subject to the applicable courts and tribunals of New South Wales, subject to any mandatory rights or jurisdiction provided by law.

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