after-hours emergency & trade contacts.
Life-Threatening
Call 000 immediately if there is an active fire, threat to life, serious medical emergency, or severe building damage.
SES Storm & Flood
Contact the State Emergency Service for urgent building damage caused by severe winds, fallen backyard trees, roof breaches, or local flood hazards.
Sydney Water Emergency
Report major main pipe bursts, severe water pressure loss, or external sewer overflows directly to the 24/7 faults hotline.
Ausgrid Electrical Hazards
Call 24/7 to report complete power blackouts, street hazards, sparks from the main switchboard, or fallen residential lines.
Gas Emergency
If you smell gas inside or around the property, immediately turn off the supply at the main meter, open windows for ventilation, leave the building, and call Jemena's 24/7 line.
Internal Plumbing
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For severe internal issues—such as a completely blocked toilet or a major internal hot water burst that cannot be isolated at the mains—contact our designated emergency plumber.
Internal Electrical
If your home's primary safety switches continually trip after you have unplugged faulty appliances, contact our on-call emergency electrician for advice.
Emergency Locksmith Trade
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For severe security breaches, broken main structural glass windows, or urgent lock failures that leave the residential property unprotected after hours.