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Frequent Asked Questions
This resource provides immediate clarity on tenancy requirements to ensure a smooth, transparent tenancy.
Tenants FAQs
Landlords FAQs
Q1: Does a tenant need the landlord's consent to keep a pet at a rental property? A: Yes, a tenant must obtain the landlord's consent before keeping an animal at the premises. The only exception is an assistance animal recognised under the Commonwealth Disability Discrimination Act 1992, which does not require landlord consent.Q2: How must a tenant formally apply for consent to keep a pet? A: Tenants must apply using the official NSW Fair Trading Pet Application Form by completing Section/Part A. If there are co-tenants on the agreement, the application must be made jointly by all co-tenants.Q3: What are a tenant's obligations regarding noise and nuisance caused by an approved pet? A: Tenants must supervise and keep the pet within the premises and ensure it does not cause a nuisance or interfere with the reasonable peace, comfort, or privacy of neighbours.Q4: Are tenants required to register and microchip their pets? A: Yes, tenants are required to ensure that their animal is microchipped and registered in accordance with applicable council and statutory legal requirements.Q5: Is a tenant responsible for damage caused to the property by their pet? A: Yes, tenants must not intentionally or negligently cause property damage and are legally responsible for repairing or compensating the landlord for any damage caused by their pet beyond fair wear and tear.Q6: Must a tenant have carpets professionally cleaned at the end of the tenancy if they have an indoor pet? A: A tenant must have carpets professionally cleaned (or pay for professional cleaning) at the end of the tenancy only if it was imposed as a reasonable condition of consent for an animal kept inside, and if that condition is appropriate for the specific type of animal and premises.Q7: Under what circumstances can a tenant be required to professionally fumigate the rental premises? A: Professional end-of-tenancy fumigation (or paying for it) can only be required if it was set as a reasonable condition of consent, the pet is kept inside the property, and the pet is a mammal.Q8: What steps must a tenant take if their pet is an animal not normally kept indoors? A: If set as a reasonable condition for an animal not normally kept inside (such as a chicken, goat, or other livestock), the tenant must take reasonable steps to prevent the animal from being inside the residence.Q9: What option does a tenant have if a landlord refuses consent or sets an unreasonable condition? A: The tenant can challenge the decision by applying to the NSW Civil and Administrative Tribunal (NCAT), generally within 28 days of receiving the landlord's response.Q10: Does a tenant need to re-apply for pet consent if they move to a new rental property? A: Yes. Although approved consent lasts for the lifetime of the animal at the current property, if the tenant moves to a different rental home, they must submit a new application for consent to the new landlord
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